- Types of Information we collect
- How we collect, use, share, update and secure your information
- Disclosure of your information to third parties
- Your California and Nevada Privacy Rights
- Public Forums
- Links to other sites
- Contact and Opt-Out Information
Collection and Use of Information
We collect two kinds of information: (a) information that can be used to identify or contact a single person; and (b) information that does not personally identify a single person, which we automatically collect when people visit our web-site or that you provide us.
Personally Identifiable Information
Below are some examples of the types of personal information Billiard City may collect and how we may use it:
- You may provide your name, mail/shipping address, email address, contact preferences, payment information and phone number (or someone else’s name, address, e-mail, or phone number when buying and sending product to them) when create an account with us, make a purchase, contact us via any customer service method.
- You may provide certain demographic information about yourself (e.g., age, gender, purchase preference, usage frequency, etc.) when participating in a survey, poll or joining a forum.
- You may post a general comment or recommendation on our website.
Certain information may not be personally identifiable when standing alone (e.g., your age), but may become so when combined with other information (e.g., your age and name). Whether or not you provide this information is your choice; however, in many instances this type of information is required to participate in the particular activity, receive a benefit we may offer, or gain access to certain content on our website.
We do not generally disclose your Personal Information to unaffiliated third parties without your prior consent, although we do disclose information to third parties in some circumstances as described below under “Disclosure to Third Parties”.
Billiard City will use your personal information as necessary to process your transactions with us. We may use your personal information to later contact you for a variety of reasons, such as customer service, providing you promotional information for our products or upcoming events, or to communicate with you about content or other information you have posted or shared with us via our website. You may "opt out" of receiving future commercial and promotional email communications from us by clicking the "unsubscribe" link included at the bottom of most emails we send, or, if you have an account with us, updating your preferences; provided, however, we reserve the right to send you transactional emails such as customer service communications.
We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.
We may also use personal information for internal purposes such as auditing, data analysis, and research to improve Billiard City’s products, services, and customer communications.
Non-Personally Identifiable Information
We consider non-personally identifiable information to be any information that does not personally identify you. Non-personally identifiable information can include certain personally identifiable information that has been de-identified; that is, information that has been rendered anonymous. We obtain non-personally identifiable information about you from information that you provide us, either separately or together with your personally identifiable information. We also automatically collect certain non-personally identifiable information from you when you access our website. This information can include, among other things, IP addresses, the type of browser you are using (e.g., Internet Explorer, Firefox, Safari, etc.), the third party website from which your visit originated, the operating system you are using (e.g., Vista, Windows XP, Mac OS, etc.), the domain name of your Internet service provider (e.g., America Online, NetZero, etc.) location information, the search terms you use on our website, the specific web pages you visit, and the duration of your visits.
We may collect this information through Cookies, Web Beacons and other similar or related technologies (collectively, Information Technologies). "Cookies" are small text files sent to your device as you visit our web-site or utilize our Internet Marketing Channels (e-mails, social media, marketing campaigns and digital and online advertising) and saved on your device via your browser. "Web Beacons" (also known as pixels or tags) are a common form of web technology used on our web-site and internet marketing channels to monitor visits to certain pages within, interactions with, and the effectiveness of, our web-site and our internet marketing channels.
We may collect or use information made available to us through third-party platforms, online databases and directories, or other means. We specify that data sourced from these third parties must be legitimately obtained. Note that this information may be governed by the privacy statement of the third party. We may receive various types of information, including identification information, contact information, and transactional information from our service providers and vendors.
We receive information from sources assisting us with (i) updating, enhancing, improving and/or analyzing our records or data; (ii) performing marketing and research services; or (iii) detecting fraud or theft. We may also acquire information about you from third parties with whom we have a relationship or otherwise contract with to obtain such information. In the event we acquire a business, we may receive information from the seller of such business. Additionally, we may receive information from various consumer reporting agencies and related service providers.
When you call our customer service team, we record calls for quality assurance and operational optimization purposes.
Disclosure to Third Parties
Billiard City may from time to time make certain personal information available to strategic partners that work with Billiard City to provide products and services, or that help Billiard City market to customers: third party businesses and service providers that assist with our business operations, such as shipping vendors, billing or other payment vendors, payment card processors, IT services, customer service, email and text delivery services, marketing and research vendors and various companies that work with us to improve or provide our products and services and our data integrity including advertising networks and data analytics providers. While we are not involved in the day-to-day operations of such businesses and providers, our agreements generally obligate them to use reasonable methods to keep any Personal Information safe and secure, and not use such Personal Information for purposes other than providing their applicable services. However, even if a third party business or service provider is performing business operations on our behalf, if you have an independent relationship with such third party business or service provider, its use of your information may be governed by its independent relationship with you, and we are not responsible for such use.
None of your personal information, including e-mail address, however, will be sold to any other company; except, in the event of a reorganization, merger, sale, change in corporate control, acquisition, insolvency, bankruptcy we may sell or otherwise transfer any and all personal information we collect to the relevant third-party or third-parties.
Billiard City reserves the right to disclose any personal information about you if we are required to do so by law, with respect to copyright and other intellectual property infringement claims, or if we believe that such action is necessary to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our website, or other users; or (d) in an emergency to protect the health and safety of our website's users or the general public.
Website Optimization Services
Billiard City shares data with Google Analytics to understand and optimize website performance and enhance site usability for our customers. This tool run in the background of our site analyzing site usage information and then returning reports to us through an encrypted connection. They are required to maintain data securely and confidentially and are not permitted to share data collected with parties other than Billiard City. Credit card or password data is not collected through Google Analytics. In addition, Google Analytics may associate and group session visits to our website from various browsers and devices.
Your California Privacy Rights
The California Consumer Privacy Act (CCPA), enacted in 2018, creates new consumer rights relating to the access to, deletion of, and sharing of personal information that is collected by businesses.
A consumer has the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.
A consumer has the right to request that a business that collects personal information about the consumer disclose to the consumer the following:
(1) The categories of personal information it has collected about that consumer.
(2) The categories of sources from which the personal information is collected.
(3) The business or commercial purpose for collecting or selling personal information.
(4) The categories of third parties with whom the business shares personal information.
(5) The specific pieces of personal information it has collected about that consumer.
A business may provide personal information to a consumer at any time, but is required to provide personal information to a consumer more than twice in a 12-month period.
Billiard City does not and will not “sell” your personal information to third parties, as that term is currently interpreted with respect to the CCPA. This includes information pertaining to minors under 16.
You may submit your request for information required to be disclosed to our email email@example.com and we will respond to you within 45 days of receiving a verifiable request from you.
For Nevada residents, please note that we do not sell personal information as defined by Nevada law (Nevada Revised Statutes, Chapter 603A, Section 1.6). You can submit a request to us at firstname.lastname@example.org regarding the sale of such information.
The features, programs, promotions and other aspects of our website requiring the submission of personally identifiable information are not intended for children. We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe they have disclosed personally identifiable information to us please contact us at the address set forth below. A parent or guardian of a child under the age of 13 may review and request deletion of such child's personally identifiable information as well as prohibit the use thereof.
Keeping Your Information Secure
We maintain reasonable and appropriate security measures to protect your electronic personal information stored on our systems. We do not store your credit card information on our system; it is only used to process your transaction. Please be advised, however, that while we strive to protect your personally identifiable information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your personally identifiable information. In the unfortunate event that your "personally identifiable information" (as the term or similar terms are defined by any applicable law requiring notice upon a security breach) is compromised, we may notify you by e-mail (at our sole and absolute discretion) to the last e-mail address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.
Links to Other Sites
Our website may contain links to other sites to help provide useful information to our customers. These sites may require you to input information for their data collection purposes. These sites should have separate privacy and data collection practices, independent of our practices. We have no responsibility or liability for these independent policies or actions and is not responsible for the privacy practice or the content of such websites.
Changes to This Policy
Contact & Opt-Out Information
You may also "opt out" of receiving future commercial and promotional email communications from Billiard City by clicking the "unsubscribe" link included at the bottom of most emails.
If you contact us, we will respond to your request and, if applicable and appropriate, make the requested change in our active databases as soon as reasonably practicable. Please note that we may not be able to fulfill certain requests while allowing you access to certain benefits and features of our website. We may refuse requests that are unreasonably repetitive, require disproportionate technical efforts, risk the privacy of others or are impractical. After closing your account(s), or updating or deleting any of your information, we may retain residual copies on our servers and back-up systems to the extent permitted by law. Closing an account will not affect information we obtain via information technologies.
Disabling Cookies. Based upon your interactions with our web-site and elsewhere on the internet and your (and your device’s) interaction with our internet marketing channels, we may personalize your experience via our web-site and via our internet marketing channels. However, you have choices relating to how your device interacts with our web-site and our internet marketing channels. You may choose to access our web-site and our internet marketing channels without accepting certain information technologies on your device(s), and you may opt-out or modify certain elements that are tailored specifically to you and served to you based upon your browsing history. If you choose to restrict those information technologies, you can still access our web-site and internet marketing channels, but may not be able to take full advantage of certain features. You may also manage third party tracking by turning off cookies and changing your browser settings.
You may opt-out of allowing our use of specific location information we obtain when you visit our web-site on-line by selecting the option of not allowing us to use location information when prompted by your browser or by managing your browser settings. Note, such opt-outs and browser settings do not limit our ability to use your general location obtained via your IP address.