Billiard FAQ | Pool Cues, Simonis Cloth, Shipping & Accessories
Billiard City helps players and table owners shop tournament cloth, pool cues, billiard balls, chalk, cue tips, gloves, cases, and table parts. This FAQ page explains common questions about shipping, Simonis cloth, cues, accessories, support, and the brands carried by Billiard City.
Shipping & Orders
How fast does Billiard City ship orders?
Many in-stock orders ship quickly, often within 1 to 2 business days. Processing times can vary based on the product, custom cutting, freight handling, or supplier availability.
Does Billiard City offer free shipping?
Billiard City offers free US shipping on many orders over $99. Oversized, freight, and specialty items may have different shipping rates.
Does Billiard City ship internationally?
Billiard City can ship many products internationally, but availability depends on the brand, size, destination, and carrier rules. International shipping costs and delivery times vary by order.
What happens if my package arrives damaged?
If a package arrives damaged, document the box and product right away and contact Billiard City support as soon as possible. Fast reporting helps with carrier claims and replacement review.
Simonis Cloth
What is the difference between Simonis 760 and Simonis 860?
Simonis 860 is the more common all-around tournament choice, while Simonis 760 is generally faster and often preferred by players who want more speed and less friction.
Which Simonis cloth is best for home pool tables?
For many home pool tables, Simonis 860 is the most balanced option because it offers tournament-style performance without feeling overly fast for everyday play.
Does Simonis cloth come with rail cloth?
Some Simonis listings include matching rail cloth and some do not. Always check the specific product description and size details before ordering.
How long does Simonis cloth last?
Simonis cloth can last for years with proper table maintenance, clean balls, and regular play care. Lifespan depends on use frequency, room conditions, and how well the table is maintained.
What Simonis cloth size do I need?
The correct Simonis cloth size depends on your table size and whether you need pre-cut rails. Billiard City offers cloth options for multiple table lengths, including common home and tournament sizes.
Pool Cues
What cue weight is best for beginners?
Many beginners start with a cue around 19 ounces because it offers a balanced feel for general pool play. Personal preference still matters, especially for stroke tempo and cue-ball control.
Are McDermott cues made in the USA?
Many McDermott pool cues are associated with US manufacturing, but exact production details depend on the model line. Check the product listing if origin details matter for a specific cue.
What is the difference between carbon fiber and maple shafts?
Carbon fiber shafts are often chosen for low maintenance, consistency, and a modern hit feel. Maple shafts are popular for their traditional feedback, familiar taper options, and classic appearance.
What cue tip hardness should I choose?
Soft tips can offer more grip and feel, medium tips are the most versatile for many players, and hard tips are often preferred for durability and a firmer hit. The right choice depends on your stroke and feedback preference.
Chalk & Accessories
What is the difference between Taom chalk and standard chalk?
Cue chalk options vary widely. Taom chalk is often chosen for cleaner application and reduced residue, while standard chalk is usually more budget-friendly and familiar for everyday use.
Which billiard gloves do players use?
Players use billiard gloves to keep the stroke smooth, especially in humid conditions or during long sessions. Glove preference depends on fit, bridge-hand comfort, and fabric feel.
Brand & Store Information
Is Billiard City an authorized dealer?
Billiard City presents itself as an authorized dealer for major billiard brands including Simonis, Aramith, Longoni, and McDermott.
What products does Billiard City sell?
Billiard City sells tournament cloth, pool cues, Aramith balls, Longoni cues, cue cases, gloves, chalk, cue tips, and table parts.
What brands does Billiard City carry?
Billiard City carries brands such as Simonis, McDermott, Longoni, Aramith, Taom, Kamui, Championship, and other billiard equipment makers depending on availability.
Returns & Support
Can I return a product?
Return eligibility depends on the item type, condition, and store policy. Review the applicable policy details and contact support before sending anything back.
How do I contact Billiard City?
You can contact Billiard City by phone at +1-561-803-0361 or by email at sales@billiard.city.
What should I do if I ordered the wrong item?
Contact Billiard City support as soon as possible with your order information. Quick notice gives the best chance to adjust or review the order before shipment.